The Prince's Trust · Charity
CRM closure at 40% below projected cost
Programme rescue
60-second version
Closed down a legacy CRM estate at The Prince's Trust at 40% below the projected cost — releasing budget back into services for young people.
Challenge
A legacy CRM that no longer fit the charity's operating model, with a closure plan priced beyond what the organisation could justify. The original approach carried significant risk of budget overrun and reputational damage.
Outcomes
Closure delivered at a 40% cost saving against plan. Budget released back into direct services for young people.